Returns and Refund policy

The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exactor replica of the person on the photo (we promise at least 70-90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.
Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:

A.You may cancel your order and get full refund before we begin to custom made your bobbleheads and show you the first proofs.

B.Once we begin your order, and show you the proofs, only 50% of total payment refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.C, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return shipping), and get refund after deducting the freight we paid.